Standard Bank and MDB Inc

Yet again, another round with Standard Bank and MDB Inc. I had 3 credit cards with Standard Bank. After lodging a complaint against the bank with the professional ombudsman finally they got their figures correct and I was granted my settlement discount and settled. The other 2 were MTN Standard Bank CC. One for me and one for my husband. When we got into financial trouble the collections were handed over to 2 different debt collectors. I was continuously offered a settlement discount with MBD Inc same with my husband. I was never told there was any time frame for the discount. When requesting the discount to settle this was outrightly denied to me, yet my husband being with a professional debt collector immediately granted his discount. Note that the payment history was exactly the same. I sent an email to a variety of people at Standard Bank several times. No one bothered to respond. I eventually had to waist more valuable time over STD Bank and open yet another case with the Ombudsman. They responded eventually saying that if I withdraw the case, they will work through a solution....WHAAAT!!!!