Standard Bank and MBD Frustration

My name is Tabisa Nodada and have had a Standard Bank credit card and a personal loan, I settled my personal loan (R9000.00) on the 21st May 2021 and my credit card on the 24th May 2021 (R12555.00), the problem is that my credit card was handed over to MBD of which I paid through their sms link that was sent to me.

I made payment for my personal loan to the Standard bank Division and made an error of adding my credit card number as a reference, which I take full responsibility for. However in taking that responsibility I sent an email to standard bank and was not helped at all. To top it off on the 28th May I was debited by Standard bank for the personal loan and again on the 31st May. I have made a number of calls and spoken to Natasha Tiflin, Nicole Peckwood, Ronaysha Naidoo and now Bernadine Naidoo and no help at all, please bare in mind that some of these calls have been more than 2 hours long as I was placed on hold.

I have also sent emails to Ronaysha Naidoo and on those emails I have attached POP's and still no way forward, I have also sent an email to Audrey Sebuelo, Jacky Matumba and Bernadine Naidoo and still no update, the worst and most frustrating part is the failure from Standard Bank to provide feedback and call back.

Standard bank has brought me nothing but bad customer service and has been nothing but a headache to me.

I need a way forward as this is not how one should be treated.