1 reviews | Active since Mar 2009
Standard bank and Legal Firms ignore due process
Since 2011 I have been trying to close bank accounts. A series of very untoward client relations events had occurred since then, including uncompleted ECRU, Ombud and Review process, as well as untoward client and service situations. Now Bam and Dhya is in on the \ vulture game"";15/02/16 10:10;5;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;486107;55;14;2;0;1;0;0;2;NULL;NULL;NULL;15/02/14 15:00;15/02/14 13:30;I will sue you, that is how you treat a customer;;Nomalangu;***;I visited your Mooirivier Mall branch today. I wanted to buy a pair of watches for my wife and myself. I was standing in front of the display case next to a cash desk where a lady was helping an elderly lady with a cellphone. I asked the lady twice within about 30 minutes if there was anybody else that could assist me with a watch purchase.<br> I was ignored.<br> Then I phoned the store to speak to the manager to ask for some assistance b ecause there was floor personnel standing around.<br> When the phone rang it was this lady that answered the phone and when I asked for the manager she told me that she was the manager. At this stage I noticed that I was speaking to this lady that ignored me until now.<br> I hung up the phone and spoke to her - when I asked her why she didn't respond to me she could not recall me speaking to her and asked me:\Can you see that I am busy with a customer!\""<br> Then I asked her why could she not just respond to me when I asked for another person to assist me.<br> She then ignored me again. I told her that I would report her to her Head Office and she then told me that she will sue me!!!!!<br> Now this is her change - Sue me"
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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