DM
Durian M
1 reviews | Active since Jun 2023
03 Apr 2024, 11:32
*********** standard Bank and it's whole departments and especially their Southgate branch
I have a standard Bank customer for years but have never been happy when it comes to some of their services, recently I went to their branch in Southgate to apply for a loan and that was on the 8th of March and today is the 3rd of April and I haven't found any feedback, everytime I have to go to the branch to get some form of attention which also seems to be forced, the staff there just run around like headless chickens, where on earth does it take a month to apply for a loan. They keep telling me stories about ***** department which also seems not to know what they are doing, I'm so angry and frustrated I want to take my whole business with them elsewhere, I can't deal deal with such incompetence and lack of customer service in the worst form.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
03 Apr 2024, 11:40Good day Durain
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Apr 2024, 11:40
Official
Good day Durain
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
DM
Durian M's updateReviewer Update
03 Apr 2024, 12:11No I'm not happy at all, I think you don't value me as a customer, I have had loans and other products with almost every bank in South Africa except standard Bank because you always give me problems and yet I bank with you, this time you have really pushed me to the limit, I think I must take my business elsewhere where I'm appreciate
DM
Durian M's update03 Apr 2024, 12:11
Reviewer Update
No I'm not happy at all, I think you don't value me as a customer, I have had loans and other products with almost every bank in South Africa except standard Bank because you always give me problems and yet I bank with you, this time you have really pushed me to the limit, I think I must take my business elsewhere where I'm appreciate
Standard Bank's replyOfficial
03 Apr 2024, 12:29Good day Durain
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Apr 2024, 12:29
Official
Good day Durain
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
DM
Durian M's updateReviewer Update
03 Apr 2024, 16:22What surprises me is that I'm usually not a patient person at all but I was very patient with you guys for a month, for a mere loan, a very small amount at that, I had an overdraft of over R60000 with you guys and I paid it of in no time so I really do not understand where this bad treatment from you is coming from and it's not the first time that why I'm saying being a loyal customer to you is probably costing me better treatment from your competitors but before I leave I will make sure your banking ombudsman knows how dissatisfied I have been with the way I've been treated over the years
DM
Durian M's update03 Apr 2024, 16:22
Reviewer Update
What surprises me is that I'm usually not a patient person at all but I was very patient with you guys for a month, for a mere loan, a very small amount at that, I had an overdraft of over R60000 with you guys and I paid it of in no time so I really do not understand where this bad treatment from you is coming from and it's not the first time that why I'm saying being a loyal customer to you is probably costing me better treatment from your competitors but before I leave I will make sure your banking ombudsman knows how dissatisfied I have been with the way I've been treated over the years
Standard Bank's replyOfficial
05 Apr 2024, 11:11Good day Durain
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Apr 2024, 11:11
Official
Good day Durain
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***