IM
Itumeleng M
1 reviews | Active since Jul 2013
26 Oct 2022, 08:38
Standard Bank and it’s stupid rule that doesn’t make sense
I don’t understand why I can’t make an immediate payment to another bank between 10pm and 6am. Not even the bank itself is able to reverse those funds or even move it to an immediate payment. I need those funds and now I am unable to access them because of this stupid rule that doesn’t make sense. All I want is for the money to be pushed to the intended account, or returned to me
Now I remember why I was skeptical about this ******* bank
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
26 Oct 2022, 09:19Dear Itumeleng Mabena
We're sorry to hear that your experience has been like way.
Please be aware that they have been provided on the terms and conditions that are now in effect on our online banking services. "Between 6:00 am and 9:50 pm, you can make a quick payment. You cannot cancel a direct payment."
If you decide to request the return of these money to your account, the process could take up to three business days and would be charged.
We're sorry to hear that your experience has been like way.
Please be aware that they have been provided on the terms and conditions that are now in effect on our online banking services. "Between 6:00 am and 9:50 pm, you can make a quick payment. You cannot cancel a direct payment."
If you decide to request the return of these money to your account, the process could take up to three business days and would be charged.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply26 Oct 2022, 09:19
Official
Dear Itumeleng Mabena
We're sorry to hear that your experience has been like way.
Please be aware that they have been provided on the terms and conditions that are now in effect on our online banking services. "Between 6:00 am and 9:50 pm, you can make a quick payment. You cannot cancel a direct payment."
If you decide to request the return of these money to your account, the process could take up to three business days and would be charged.
We're sorry to hear that your experience has been like way.
Please be aware that they have been provided on the terms and conditions that are now in effect on our online banking services. "Between 6:00 am and 9:50 pm, you can make a quick payment. You cannot cancel a direct payment."
If you decide to request the return of these money to your account, the process could take up to three business days and would be charged.
Kindest regards,
Standard Bank Hello Peter Team
IM
Itumeleng M's updateReviewer Update
26 Oct 2022, 10:36That doesn't help me. Why would it be in the t's and c's?????? That not where I make payments. Being a UX designer, it should be where I make the payment as well, as a "Please note..." and not only in the t's and c's. I must say that it's a huge inconvenience, and I'm not impressed, not one bit because now I have to make a plan for me to do all things that were supposed to happen. Thanks for nothing
IM
Itumeleng M's update26 Oct 2022, 10:36
Reviewer Update
That doesn't help me. Why would it be in the t's and c's?????? That not where I make payments. Being a UX designer, it should be where I make the payment as well, as a "Please note..." and not only in the t's and c's. I must say that it's a huge inconvenience, and I'm not impressed, not one bit because now I have to make a plan for me to do all things that were supposed to happen. Thanks for nothing
Standard Bank's replyOfficial
26 Oct 2022, 15:19Hello Itumeleng
We regret that this was your interaction with us.
To increase the visibility of these messages on the web platforms, we have shared your proposal to our digital team.
Do not hesitate to contact us if you require any additional help.
We regret that this was your interaction with us.
To increase the visibility of these messages on the web platforms, we have shared your proposal to our digital team.
Do not hesitate to contact us if you require any additional help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply26 Oct 2022, 15:19
Official
Hello Itumeleng
We regret that this was your interaction with us.
To increase the visibility of these messages on the web platforms, we have shared your proposal to our digital team.
Do not hesitate to contact us if you require any additional help.
We regret that this was your interaction with us.
To increase the visibility of these messages on the web platforms, we have shared your proposal to our digital team.
Do not hesitate to contact us if you require any additional help.
Kindest regards,
Standard Bank Hello Peter Team