Standard Bank and FICA

I have a business Account with Standard Bank. I did the Fica requirements on the 13 August 2013 and had to do the same thing 14 March 2014 and now in April 2015 it is the same old story again. I ask what the outstanding requirements are and Standard Bank cannot even explain this to me. In a conversation with Mr Mangobe, Meyerton I explain to them that the personnel from Meyerton stated in March 2014 to the member that it is not necessary to do Fica requirements. The member however insisted that Meyerton branch, make the necessary copies of documents needed to finalize the poses. It amasses me that a financial institution like Standard Bank in the 21st Century of technology still comes up with excuses like<br> o We are working on two different systems. One for the branch and one for HQ. these systems to not communicate with each other<br> o The business account is different from the home loans account, but it is one business that has different products at the bank.<br> o We have problems of scanning documents to the system and that is why we ask the documents again, is this to cover the personnel ***********s to do the job they are paid to do.<br> When will this stop !!!!