Standard Bank and DSV

Standard Bank and their courier partner DSV provide an unacceptable NATIS delivery service that results in endless delays, missed dates, and zero communication. SB is supposed to have a 72 hour turn around time for complaints which is misguided, more likely takes 2-3 weeks. I have been waiting for my NATIS docs for over 4 weeks, which is unacceptable. Improvement of this process is not only needed but is required to keep your customer base happy.

DSV process seems simple. 1) phone DSV and give them your info, this allows you to proceed to step 2. 2) get called back by DSV (give them your info again), choose a date and time for delivery (48-72 hours). 3) A phone call on the delivery day to confirm delivery. Miss this call and your delivery WON'T be delivered. No Call backs, Start again from step 1. Step 3, with the single confirmation phone call, makes and breaks the system. Just deliver the package as agreed on the "recorded" phone call at step 2.

Once the Docs have been handed over from SB to DSV it takes weeks and multiple calls to return the Docs to the MVF division and redispatched to a SB branch, which I am still waiting for.

Just my two cents: 1) Avoid the DSV courier saga, get your docs sent to the most nearest SB branch. 2) SB remove DSV from your courier service. Other courier services have a better on time performance. 3) DSV remove the need for step 3. or at least make an APP that allows a person to accept delivery without a call. Phone calls during meetings will not be answered.