TT
Tandiswa T
1 reviews | Active since Jun 2023
30 Dec 2024, 13:09
Standard bank ***** and customer service
Reported a ***** case on the 30th November and was told it should take 21 days to resolve.
Today is the 30th December exactly a month after reporting this case. Their consultants are not available today. After opening a chat on my banking app and waiting for a consultant the chat gets closed without anyone assigned to my query.
Right now as I'm typing I have been on hold for 26:57 minutes but I was told that I'm number 1 on the line so for almost 27minutes on hold waiting for my call to be attended too.
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Standard Bank's replyOfficial
30 Dec 2024, 13:21Dear Tandiswa,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our complaints resolution team will reach out to further assit.
Kindly await their call.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our complaints resolution team will reach out to further assit.
Kindly await their call.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Dec 2024, 13:21
Official
Dear Tandiswa,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our complaints resolution team will reach out to further assit.
Kindly await their call.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our complaints resolution team will reach out to further assit.
Kindly await their call.
Kindest regards,
Standard Bank Hello Peter Team
***