Standard bank and city couriers are in shambles. My card is lost in the system.

I am writing to complain about the absolute shambles that standard bank replacement card division. Firstly, I paid extra R450 to get the card delivered within a day. This on its own should tell you that I really need my card. This was last week Friday 17th April. The call centre agent didn't give them my address and city couriers have been sitting with the card for one week. The card was supposed to be delivered to my home on Monday the latest. I have not received the card as yet. I have bills to pay and I cant access my own money because of the incompetence between these two companies. I've called the standard bank call centre no less than 5 times. I decided to call the couriers because standard bank said the card is with the couriers. The couriers told me that they do not have the card. I called the bank again and finally spoke to someone competent enough to call the couriers themselves. The couriers are Still awaiting delivery instructions. I was told I could get the card today 24th April. But I haven't heard from the courier company to confirm my delivery address. City couriers have absolutely abysmal service. Standard bank needs to use a different service provider. This company is gone too big and can't handle all the work. Give someone else a chance. My reference number for standard bank is ***. They have reversed the charge of R450 but I still haven't received a call from the couriers to verify my address. I need my card to pay for my utilities, I Will not have lights and water if I don't get this card immediately. Please do something to sort this out immediately.