Standard Bank and Alexander Forbes Shocking client services

I was asked to leave Standard Bank on the 26th May 2021 with no one doing an exist interview to complete outstanding documents. My HR partner being Pretty Simelane I was advised this was not her role however yesterday only the 29th July do of receive this with no follow up.conversation. I have been running back and forth with Alexander Forbes and Standard Bank for my pension payout. I was advised by A Forbes that Standard Bank lodged a claim on the 2nd June and then again on the 19th June and told them to put it on hold. I then called Alexander Forbes who advised me no payment option selected and gave me a 7 pager which I completed and sent back to them on phoning to find out if received I was advised it's on hold I must phone my HR once again I'm requested to sign a 2 pager form which they only submitted today when sent twice on Wednesday and Thursday I then phone A.Forbes today the 30th July to find out of they received Standard Bank Letter advised once again to call my HR they waiting for them. I have been out of work since the 26th May I will be.loosing my home I'm home currently renting Im unable to pay my son school.fees or have a livelihood I have since had to ask assistance to look after my son. Now I am asking A Forbes when will this be processed she advised me about Standard Bank putting it on hold and only when they receive forms will it be done in 4-6 weeks payout. A claim.has been lodged there is a reference for it why can this not be paid to me I've held up my end. Now I know what our clients go through if I'm having to live this way. NO EXIST INTERVIEW shocking. When calling A.Forbes you wait and wait and wait for someone to pick up your call after waiting 40 minutes to an hour it is shocking. All I need is my pension fund to be paid out and back dated to when claim.was submitted I am not waiting another .4-6 weeks for people *********** ways that left me in this