Standard bank always over complicating things and making lives difficult

Here I am back again. 4th November attempted to open an account but was told that they need to release my profile and will call me when the account is ready to be opened.

10th November I received a call from Standard bank to say it has been released, I can go to my nearest branch to sign.

I get to the branch during my lunch break, though the consultant and team leader were extremely helpful I do understand that there is only so much that they can do.

All they needed at the branch was my ID in order for the profile to be released, all this took nearly two hours and all while I was on lunch. Yes Standard Bank, I also work, I also run errands in my lunch break but you do not understand this.

11 November I returned, received my card and everything I thought I needed, again the people at the branch are super helpful.

I needed to contact customer service to de link my previous card which I thought would be an easy process.

13 November I call you guys to assist with de linking the card, this was done but now I am unable to link my new card due to an OTP block.

I was literally told to go to the branch!!!!! Why oh why do you make banking this difficult? I feel like crying.

I left because of this and unfortunately I have to return to this again......

NB* I work Monday - Friday and have to take pubic transport to the bank How many minutes do I waste from getting up and taking a taxi alone and all this is in my lunch break

Please call with a solution not just someone calling me to say that my query has been noted and that someone from the relevant team will call me