Standard bank always fail

When you have to complain about Standard Bank as much as I have, I would not want my worst enemy to experience these things.

This is not to bash Standard Bank but as stated I have complained about them through all their channels and issues continue that I want to state it here.

First of all I cannot use my CR Protection Policy as I am self employed. Being in tourism I do not know when I will work again having no income for the last three months and not sure when I will work again. Why do I have this policy then? I recall stating I did not want this policy when I originally took out my Credit Cards knowing they would not honour being self employed. I am sure they added it when they upgraded my Credit Card and never informed me to adding it. Why would I add something that I more than likely cannot use especially at R175 extra a month where I have other policies to cover me in case of death or disability. Making money off me which they seem to be good at...

More upsetting is they took off my Stanlib investment to return it to my account and then they charge me 61 Rand for an "unpaid item"and don't take it off again. This is downright *******! I put in enough money to cover my Credit Card and my Stanlib investment finding my money to pay under these tough circumstances.

Of course they can take off my credit card instalment payment with no issues. Why can they not be this thorough with my investment?

In these trying times I still make a way not working and no income for the past three months and not sure when I will be able to earn an income again to be treated poorly like another number by Standard Bank.

I don't think they will ever come right.