SF
Sunet F

1 reviews | Active since Jul 2010

06 Mar 2015, 09:33

Standard Bank allowing withdrawels from my Account

On 25/02/2015 i received a sms on my cellphone that my Salary have been paid in. I went to the FNB ATM at Ellonei Filling Station in Frikkie Meyer blvd Vanderbijlpark. i tried to withdraw R2000.00 from my Account and got a message that i have reached my dailiy limit of R2000.00 per day. i thought the machine didn't have enough money in and tried to withdraw another R1200.00. i got a sms on my phone saying i have withdraw R4000.00 from my Account. i phoned the Standard Bank customer care line and reported it, got a reference number ATNAYW444, the operator told me there was a fault and it will be reversed at 7 that evening. I went to Standard Bank Vaal Mall on 26/02/2015 to also report it, my card was stopped and got a new one. i also had to speak speak with the ***** line at the bank and the operator told me it will take 3 to 6 Working days. i have been phoning them to find out whats going on and everytime i get, yes theire still busy with the investigation they will phone you when their done or otherwise you can phone again after 3 days. Come on this is my whole Salary that i lost! i cant pay bills, my rent or put petrol in my car to get to work!

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Replies (1)
Standard Bank
Standard Bank's reply09 Mar 2015, 07:16
Official
Hello Vanderbijl,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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