1 reviews | Active since Jul 2010
Standard Bank allowing withdrawels from my Account
On 25/02/2015 i received a sms on my cellphone that my Salary have been paid in. I went to the FNB ATM at Ellonei Filling Station in Frikkie Meyer blvd Vanderbijlpark. i tried to withdraw R2000.00 from my Account and got a message that i have reached my dailiy limit of R2000.00 per day. i thought the machine didn't have enough money in and tried to withdraw another R1200.00. i got a sms on my phone saying i have withdraw R4000.00 from my Account. i phoned the Standard Bank customer care line and reported it, got a reference number ATNAYW444, the operator told me there was a fault and it will be reversed at 7 that evening. I went to Standard Bank Vaal Mall on 26/02/2015 to also report it, my card was stopped and got a new one. i also had to speak speak with the ***** line at the bank and the operator told me it will take 3 to 6 Working days. i have been phoning them to find out whats going on and everytime i get, yes theire still busy with the investigation they will phone you when their done or otherwise you can phone again after 3 days. Come on this is my whole Salary that i lost! i cant pay bills, my rent or put petrol in my car to get to work!
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
