Hellopeter
Share Your Experience
MN
Mpumelelo N

1 reviews | Active since Mar 2021

14 Jun 2021, 16:31

Standard bank allowing unauthorised debit orders and refusing to assist

I am very disappointed with standard bank, some time ago I noticed a debit order on my account of R99 names AFRICO AMK which goes off when ever money is transferred into my account sometime even twice a month I would be debited and I only saw this when I looked at my statement. I have sent a number of emails and there is no response. I have been inside the branch and was told they couldn’t assist me. How have they allowed this company to debit my account without my consent. I have not signed up for any service for R99 and I don’t appreciate being told I cannot be assisted even when I visit the branch, they cannot even provide me with details of who is debiting me. I’m literally left with the last resort of having to change my bank account after having this account for over 10 years

0
Replies (2)
Standard Bank
Standard Bank's reply15 Jun 2021, 01:08
Official
 Hello Mpumelelo
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
*** 
*** (fax)
*** 
MN
Mpumelelo N's update29 Jun 2021, 10:07
Reviewer Update
It has been almost 3 weeks since I last had been contacted by someone from standard bank. The debit of R99 has gone off yet again since our last conversation. I tried to follow up but there is no response from the lady whom emailed me.