1 reviews | Active since Jun 2010
Standard Bank allowing Merchant to ***** my money.
Standard Bank allowing Merchant to ***** my money.
I attempted an EFT purchase entered my card & Pin. due to loadshedding no network on the EFT machine and kept searching for 15minutes while waiting and we cancelled the transaction on the Merchants EFT machine and Merchant confirmed the transaction is cancelled,..no goods taken from merchant and no slips given as no slip printed.
Contacted Standard bank, completed refund dispute form, waited few days, Standard bank come back stating they don't have access to the Chip refund function.. We never used a chip.
Standard bank is allowing the Merchant to ***** our money, So this just proves how useless a Bank this is and that our Money isn't safe with Standard bank.
"Trust you are well. Kindly be advised that we do not have a chargeback for chip and pin transaction you must contact the merchant. Kind regards" Lebo Monare (***** Ops)
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter will be investigate and feedback will be provided.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter will be investigate and feedback will be provided.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
We have referred that matter to our dispute team and the below was advised
All merchant disputes are actioned by the merchants as they would identify that the transaction was incorrectly banked due to provided reasons.
Customer needs to liaise with the merchants to request their bank not to process the transaction and clear funds back into the clients account.
We are only able to dispute the following transactions : Debit orders, EFT, Electronic transfers
Kindest regards,
Standard Bank Hello Peter Team
***
We have referred that matter to our dispute team and the below was advised
All merchant disputes are actioned by the merchants as they would identify that the transaction was incorrectly banked due to provided reasons.
Customer needs to liaise with the merchants to request their bank not to process the transaction and clear funds back into the clients account.
We are only able to dispute the following transactions : Debit orders, EFT, Electronic transfers
Kindest regards,
Standard Bank Hello Peter Team
***