1 reviews | Active since Jul 2017
Standard bank Alexandra plaza - not customer centric
Been standing outside in this cold rainy weather for 1hr 30min at Standard bank Alexandra plaza . Being told it's full outside and have to wait .
I finally got inside only to find 6 empty seats in the department i was going to collect my card . There is just 1 customer sitting in that line .
It's the 25th which i would assume all customer centric companies should know is a busy time . There is 1 telling available . A few other at the other departments.
Is Month end not supposed to be the time where full staff is available especial in townships as there are too many people who live in these areas .
Standard bank service at Alexandra plaza is nothing short of unprofessional and disgusting .
If there was a rating of 0 I would give the service here that as this 1 I rated you definately don't deserve .
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
On that note I am also told I have a negative R8000+ on my current account how is that possible if I have not used that card in over 3 years .
After 3 months of the current account being inactive should it not be closed or the client called to enquire about the active being on a negative balance .
So if I had not gone to collect my credit card I was only gonna find out when my negative balance on a current bank account which is a voluntary account not credit was on R100 000 or more.
I need all these sorted out and require feedback on all the issues raised
On that note I am also told I have a negative R8000+ on my current account how is that possible if I have not used that card in over 3 years .
After 3 months of the current account being inactive should it not be closed or the client called to enquire about the active being on a negative balance .
So if I had not gone to collect my credit card I was only gonna find out when my negative balance on a current bank account which is a voluntary account not credit was on R100 000 or more.
I need all these sorted out and require feedback on all the issues raised
Thank you for getting back to us. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for getting back to us. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.