MD
Mary D

1 reviews | Active since Feb 2023

04 Jul 2023, 20:17

Standard bank Alex mall don't prioritize pregnant woman u will stand in the que forever

Never have I ever been disrespected by a consultant from from any bank but standard bank Alex mall.was in a long cue waiting to deposit money to pay my daughters school transport mind u only 1 machine out of 3 was taking deposit the tellers from came from inside and blocked us that were waiting for our turn to use the machine wen they put elderly ppl Infront I could understand but when they put healthy you g men ahead off us we complained mind u Iv been telling them that I'm pregnant but yet I'm on line the consulted told me that why did I come to standard bank if I'm pregnant the security just ignored me when I was telling to also prioritize me coz as a pregnant woman I won't be able to stand in a long que I'm very angry and disappointed and I ended up leaving without being helped due to medical condition I could not stand any longer in the que

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Replies (1)
Standard Bank
Standard Bank's reply05 Jul 2023, 07:24
Official
Good Day Mary 

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
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