Standard Bank Again... Poor service within a week

Yes it's me again Within a space of a week yet another complaint.... Standard Bank has no regard for TCF I done another electricity purchase via cellphone banking and the voucher was invalid I called the call center and spoke to Aubrey from the ***** division I think he mentioned his surname to be Shivambo and he assured me it would take one minute to get through to the relevant department and Dololo I wasted my airtime again Unfortunately I have to call it quits and will be letting your senior exco members know of the service we get from your ground workers and No its not due to covid Standard Bank is just plain down useless I was assured that my call would have been answered within a minute please can that call be audited and feedback provided as according to TCF rules this promise was not fulfilled My contact number is *** I will be tweeting about this service on alledia platforms Where is the convenience on your cellphone banking app if I have to spend over R50 airtime and still get no service