GN
Grieta N

1 reviews | Active since May 2016

01 Mar 2024, 08:29

Standard Bank again and again charging money after account been paid in full.

Again and again Standard bank take xstra money after paying all outstanding monies on credit card. My statement on 22/02/2024 showed an amount of just under R40 222.00 outstanding on my account, because I wanted to use my credit card again for a purchase I decided to pay the outstanding amount and then it will be clear for my next purchase that I want to do on the 3rd of March. When I locked into my banking app today I saw with a shock that they have put budget charges of R5.79, R11,28 and R9.79 on then cash finance charges of R71.02, card fee R23.00 and service fee of R40.00. I had the same problem previously and it took a long time for Standard bank to correct it and then suddenly their was fraught on my card and for months and months I couldn't use my credit card. I really hope that Standard Bank will correct my account and that I will be able to use it again. I ASK THEY SOME QUESTION AS PREVIOUSLY, WHY DO THEY PUT CHARGES ON A ACCOUNT THAT IS PAID IN FULL?????????????????? THE PREVIOUS TIME THEY ACKNOWLEDGE THEIR FAULT BUT NOW THEY REPEAT IT AGAIN!!!!!!!!! I'm a loyal customer for years and years and you treat me bad by taking money from me that I don's owe!!!!

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Replies (2)
Standard Bank
Standard Bank's reply01 Mar 2024, 08:59
Official
Dear Grieta, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you.

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply05 Mar 2024, 14:59
Official
Dear Grieta, 

We hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. 

May you kindly provide the team with a suitable time to get back to you for further assistance. 

Our team will await your response.

Kindest regards, 
Standard Bank Social Media Team
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