1 reviews | Active since Sept 2009
Standard Bank - again
<p>Hi app**** for vehicle and asset finance. It was approved, but I was not happy with the interest rate (Prime plus 1.4% for a loyal client of over 15 years). I asked for this to be reviewed on Monday 27/03/2017. Despite numerious follow-ups it seems that the consultants are ignoring me. Luckily I have the option to take Absa up on their offer. It is a pity that my own bank lacks the professionalism that one would expect as a long time client.</p>
Good day
Thank you for your hello peter post received.
We assure you that as an organization we are committed to providing the best possible service and we thank you for your honest feedback we will strive to improve our service level gap.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Kabelo Molefe
Complaint Resolution Centre
Share Call: ***| Fax: *** | Tel no:***|
***
Good day
Thank you for your hello peter post received.
We assure you that as an organization we are committed to providing the best possible service and we thank you for your honest feedback we will strive to improve our service level gap.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Kabelo Molefe
Complaint Resolution Centre
Share Call: ***| Fax: *** | Tel no:***|
***
Just another generic reply with no action. It's been a week to get an answer on a rate review. Anyone know that buying a car is a dynamic, fast paced exercise.
Just another generic reply with no action. It's been a week to get an answer on a rate review. Anyone know that buying a car is a dynamic, fast paced exercise.
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***