Standard bank *****

Standard Bank Case #***/ ***1- Dr Namisile Mchunu. My aunt Dr Namisile Mchunu lost R242 220.00 due to ***** at Standard Bank. The bank is claiming that she had received an OTP which she accepted granting access to ********s to access her accounts. That is false as she never received any OTP. Standard Bank is saying they can only compensate her R70 000.00. We have referred the matter to the Ombudsman and they are still investigating. We have established through social media that many people have suffered the same fate with Standard Bank. All of them state the same thing that they never received any OTP but somehow Standard Bank will produce proof of an event that never transpired. All the money from my aunts account was removed within 7 minutes from her cheque account, money market account and even her over draft. To make matters worse Standard Bank is still deducting any money that is deposited into her account towards the payment for her over draft living her with nothing to sustain her. Her health has deteriorated and she cant even seek medical help due to lack of funds nor can she afford daily essentials anymore . Please help.