Standard Bank advance account

Standard Bank, you have sent my an email saying you are closing this as you have tried to call me 3 times. No calls! Just reverse the debit order that you have ****** from my account as my debt counsellor did give you the notice. Out of all my creditors you are the only one that just took it upon yourselves to debit my account! I even explained this in an email to you!

I have a Standard Bank advance account. We had some medical bills and then my vehicle needed repairing. I asked Standard Bank to give me a 3 month pay holiday and they refused. I have now had to go the debt review route. Notice was given and they still had the audacity to debit my account. I have sent emails to reverse this debit. I even called the customer care line but they said they cannot reverse Standard Bank debit orders. Absolutely ridiculous!