Standard Bank Advance Account

I have a Standard Bank advance account. We had some medical bills and then my vehicle needed repairing. I asked Standard Bank to give me a 3 month pay holiday and they refused. I have now had to go the debt review route. Notice was given and they still had the audacity to debit my account. I have sent emails to reverse this debit. I even called the customer care line but they said they cannot reverse Standard Bank debit orders. Absolutely ridiculous!