Standard Bank

I have been with Standard Bank for 19 years and been with a so-called Prestige banker for the last 7 years. During this time the service has deteriorated to a point where I am absolutely disillusioned with this company. I notified my "Prestige banker" last week that I am moving to Ireland and need to cards activated for Ireland, I have now been here for 5 days and I am still not able to access my money. I have escalated this to my Prestige banker over 5 times and still cannot access MY MONEY. I have give her my Irish cell phone number as my primary contact number and still I sit here with zero feedback and zero access to my money. Zero responce and my emails since Wednesday, if you are looking for a bank, dont punish yourself with this ****. Cant wait to close everything down and this is the second time I have been oversea and had no access to my own money even after being proactive and notifing them well before leaving I sit with this nonsense.