Standard Bank act up!

I bought an Energy Power Monster 1.0 from an online store called Orcuso, it was August 20th 2022 the business failed to deliver and even to communicate with me. Money was paid to their Standard Bank account, and I emailed Standard Bank about this business **** but no one bothered to communicate with me. All I was is the bank to take actions about this business and if possible return what they owe me which is R4450 that was paid to this business account.