RN
Raphael N
1 reviews | Active since Nov 2018
29 Nov 2018, 14:41
Standard Bank act in bad faith
Most disappointed to discover that Standard bank took a default judgement on the 15th June 2018 , whilst we were negotiating settlement on a debt which was settled on the 6th of July 2018. In all my negotiations, I understood that the we were negotiating in good faith with the bank's legal department via my private banker and at no point did the Legal department point out that they had proceeded to give the lawyers instructions to obtain a default judgement. I believe that Standard Bank needs to immediately correct this by getting the judgement rescinded at their expense as it was obtained irregularly.
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Standard Bank's replyOfficial
29 Nov 2018, 15:46Dear Raphael Nyagani
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Nov 2018, 15:46
Official
Dear Raphael Nyagani
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
RN
Raphael N's updateReviewer Update
05 Dec 2018, 11:28Sending a generic letter and expecting that it it will resolve things is just a measure of the level of detachment from customers. Its clear they dont care.
RN
Raphael N's update05 Dec 2018, 11:28
Reviewer Update
Sending a generic letter and expecting that it it will resolve things is just a measure of the level of detachment from customers. Its clear they dont care.