Standard bank accounts an open house to *******

In January 2024 i opened a ***** case after money was taken from my standard bank account. Before this happened i got a call from a standard bank consultant asking me to transfer my money to an interest account instead of keeping it in my normal account. A few weeks later my money was gone.the case is still being investigated. No response from emails with the person handling the case and no direct contact number to call on. In March 2024, a standard bank consultant called me to upgrade my credit card account, from gold to prestige, i agreed because of the benefits. On the call i specifically told her to please have it delivered to a specific branch, which she insisted i do instead of delivery. As delivery charges but in the bank its free. I told her that is not what the website says, but she insisted. A few weeks later i received a call from a courier company to set up a time for them to deliver the card, which is the opposite of what the consultant had said. I would like that call from the consultant to be heard, because of the inconvenience and inconsistency. My card was delivered on 18 April 2024. On my app the balance of my credit card since last week showed zero for both used and available funds, i assumed it was because of the card number being changed. This evening i go onto the app, where the amounts are now reflecting, i click on transactions, only to see a purchase on itunes, which i have never used in my life, for R399. 99. And take note i do not have any apple devices what so ever. I immediately call the credit card department, after which i am told the purchase was made on 18 April 2024. How??????? The card was just delivered, not even used by myself as yet, and also i thought i cannot use it because i have not activated the new card as yet or registered the card on my profile/app. And on friday i received an email from standard bank "Kindly be advised that we are trying to contact you regarding the face to face delivery of your Standard Bank credit card but we unable to reach you. Due to security reasons there has been a block placed on the card. Please visit your nearest Standard Bank branch to have the block removed and update your contact details. " Me not knowing that my account has already been breached and my new card used for a purchase. I was called by the consultant on Saturday, wanting to assist me to unblock/activate my card. I told her to please contact me on monday since i am off to activate my card. Now that card is blocked since i called standard bank to report the purchase, and now i have to start all over again with another new card. And i aswell cannot use my credit card account as since the 'new' card was delivered the old one is inactive. I am tired, frustrated and at a loss, especially financially, everytime standard bank calls me with offers regarding my accounts, i end up losing money, my patience and my trust in standard bank. Who do i trust at this point while my money is just disappearing every other month it seems? Is standard bank to blame for the current incident or the courier company? I am defeated