Standard Bank account suspended

I am shocked to learn how quickly Standard Bank will suspend your bank account and how slow they are in resolving the matter.

I went to speak to a consultant, Simon, at my branch last week Saturday, since my account was suspended, and he said that he sent a message to the department that deals with this and I would be contacted on Monday. I have yet to hear from Standard Bank.

Simon, the consultant, was not helpful and vague in communicating what the cause of the suspension was. I returned to the branch on Tuesday to speak to the branch manager. I was informed that the branch manager was out of office, but I was assisted and informed that my bank account was suspended due to a payment I received from a business that has an account with FNB.

Apparently, since the business paid funds to my account from funds the business received from a customer who laid a claim against it for second-hand equipment it received, which goods were supposedly not as advertised, FNB suspended that business account and then also subsequently had my account suspended due to a payment sent to me and then also had another person's account suspended who I sent a payment to. This truly seems ridiculous. We are now in the position where we must wait for FNB to resolve this matter with one of their business clients.

I have contacted the business owner and I was informed that he had sent all the documents requested by FNB last week Saturday, which included pictures and a video of the equipment, message correspondence with the customer who laid the complaint and the courier bill. Apparently the customer was unhappy with scratches on the item and, apparently, was a difficult customer who had previously received a refund when requested. But this time the customer had the item for a week before saying anything and had not returned the item - yet he wanted a refund.

I would appreciate being contacted by Standard Bank, and if this matter can be resolved as a matter of urgency.