EE
Evans E

1 reviews | Active since Dec 2025

29 Dec 2025, 09:57

Standard Bank account restrictions FICA

It has been over a month since Standard Bank restricted access to my bank account, and this has caused serious financial hardship for me and my family.

Because I cannot access my own money, I am now behind on rent and unable to pay my son’s December school fees. I have visited branches and sent multiple emails, yet I have received no response or meaningful assistance.

All I am asking for is access to my own funds and a clear explanation for why my account is still restricted. This situation has caused unnecessary stress and has negatively affected my family, including disrupting our holiday plans.

My experience with Standard Bank has been extremely disappointing. Based on how this matter has been handled, I would not recommend banking with them.

0
Replies (3)
Standard Bank
Standard Bank's reply29 Dec 2025, 10:16
Official
Dear Evans,

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
EE
Evans E's update08 Jan 2026, 16:41
Reviewer Update
Hello, I have been told to drop a message on here and someone will get back to me. Well I have visited a branch and still got no help. I will be expecting someone to reach out.

Thank you
EE
Evans E's update10 Jan 2026, 12:56
Reviewer Update
Well, I’m still yet to be contacted. This is frustrating. No help from the branch, no help online. Absolutely pathetic customer service