Standard Bank - Account in arrears from last year (lockdown)

Good day, I am very unhappy with Standard Bank. I have never received such bad service. Since last year end of March 2020 when the hard lock down started I didn’t receive any income for 2 months. I tried to phone and ask to stop my debit orders so that the debit fee penalties can stop but no one assisted me regarding this so I moved to another bank. The problem is still there the interest fees is around +- R27 per month. It’s almost been a year later now and the problem is not sorted out, I don’t know what to do anymore. My account is in arears with R 1 385.76 and still going up every month. I will not pay this fees as I tried to close this account and reverse my debit orders last year. Please contact me ASAP to get this problem sorted out. If this stay over it will keep going up each month. This can’t wait any longer.

*This was my review a week ago -I was phoned twice and told they will investigate and get back to me, I am still waiting....... nothing has been done or sorted out.