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Nozipho M

1 reviews | Active since Sept 2011

03 May 2018, 09:01

Standard Bank account hacked

I joined standard bank some years ago because they assured me that my money would be safe. Recently i have just have been having people i do not know doing debit orders on my account. Among them is Dre and the other is Gagasi. I reported this last month and Fanelwa Mqanduli told me that they are not responsible for the money taken from my account and that i must pay to block these debit orders. this month more than R1000 is taken from my account from different reference numbers and I have asked to lodge a complain first before losing my account but noone is responding and this morning 89 got of my account

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Replies (3)
Standard Bank
Standard Bank's reply03 May 2018, 09:30
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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NM
Nozipho M's update01 Jun 2018, 14:58
Reviewer Update
For a while now I am trying to recover unknown multiple debit orders on my account and also just block them. These people are working with people inside standard bank. ********** who promised to help me keep telling me it ********** but is not doing anything about it. the bank is not doing anything about it. Nkululeko also promised that these debit orders would be blocked but i have just lost 300 15 mins ago. and i am waiting for this to be resolved so i can close this account and move to a reliable bank. More than R2000 has been ****** from my account while i was promised that my money will be safe with standard bank. Do i have to go to the newspapers to get help...?
NM
Nozipho M's update13 Jan 2021, 23:31
Reviewer Update


My account was DE*****ED in 2018. I brought this to your attention. Some ******* debit orders were reversed. Some were not and I lost a lot of money due to this uncouth activity. I also asked for this account to be cancelled and haven't used it since. 4 years later, to my dismay, I realize that the account is still active and has incurred unknown costs.