Standard bank account - give it to your dog!

Standard bank made a mistake by not increasing my debit order, which they had authorization to do. They also did not update my correct phone number, which I have requested them numerous times to do. The information was correctly provided to them from the beginning in 2010 already. My account ended up to be in arrears with only R2000!! They didn't manage to communicate the default amount to me, because they had the incorrect phone number. Finally they sent an email that reached me. I immediately sent communication to rectify the problem. I've sent it to numerous people and no one bothered to answer me. Then I tried phoning. Waiting for 30 minutes several times to be assisted. Still the problem was not rectified and no notes was made on the system that I tried to remedy the situation. I requested them to get their phone recordings as well as offered to send all my emails correspondence, but they still refused to sort out my problem. You and I will continue to pay for the mistakes of personell who are not yet competent. I don't think competency and customer service form part of Standard bank 's vocabulary. No wonder they are closing branches and laying off people. They are a risky bank to do business with. After all my evidence, the U-Count manager refused to reverse their mistake. They took almost R500 from me, based on the default account that was caused by Standard bank themselves. This U-Count manager could not even find my U-account!!! She was asking a lot of questions and clearly struggled to pick up my details on their system. She refused to look at my evidence and concluded that even in the event of proving my case and evaluated my correspondence, standard bank will still not refund my R500 U-Count awards!!! That's their type of customer service!!! After I stood with a baby in long cues and sorted out the problem, they still went ahead and penalized me after 3 weeks, took my R500!!! If you have an account with Standard bank, give it to your dog!! Otherwise you will continue to pay for their mistakes, lack of competency and non existent care for customers!! 3weeks after rectifying my account, they still took my money!They would not even listen to my argument, mainly because they couldn't pick up my account on the system.. Schoking!!! The problem was in the first place caused by Standard bank. They are quick to punish customers for their mistakes.