Standard Bank Account Frozen - Debit, Credit & Savings

13 DAYS AND COUNTING WITH NO MONEY… thank you standard bank for putting me through the worst time of my life!!! My accounts has been frozen since the 27th October 2020. I have sent all requested documents to transactional ops ***** yet still no feedback or communication has been made rather than its still under investigation. I have made countless calls and visited the branch numerous occasions pleading for this to be resolved in a timely manner but my cries have landed on deaf ears. I have lost all hope and patients with this as it is to a point my daily life has come to a halt. To think I have been with this bank for over 9 years yet I get treated like this, let me take my business elsewhere as I can see customer satisfaction and communication is alien within this institute.