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Andre van den Berg

1 reviews | Active since Jul 2009

02 Aug 2024, 15:19

Standard Bank account excessive monthly service fee

I have been a customer of Standard Bank for many years. My income is limited as a pensioner. Their monthly service fee of R230 is excessive, which I can not afford. This for circa 5 transactions per month. Brought this to their attention via email. Standard bank did reply after a week and promised some one would contact me and discuss the matter. A week and another R230 service deduction later, no contact. I see FNB Easy PAYU account is only R6.50 per month. Will be closing Standard Bank account.

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Replies (3)
Standard Bank
Standard Bank's reply02 Aug 2024, 15:34
Official
Hi Andre

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply05 Aug 2024, 14:09
Official
Hi Andre

Our team is trying to contact you, but we are unable to get hold of you. Please let us know when we can reach out to you at your convenience.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply05 Aug 2024, 15:34
Official
Hi Andre

We hope you're well. 
 
We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. 
 
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 
 
Kindest regards, 
Standard Bank Social Media Team
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