dR
deran R

1 reviews | Active since Jun 2016

12 Sept 2016, 22:09

Standard bank account closure problems

<p>I closed my standard bank account, money market account, on the weekend. I was aptly paid the money owed to me and the paperwork needed was done. Today I get a message that states I have a negative balance and I have withdraw a sum of money. Really! How can I owe money on an account that is closed? not forgetting that money had to be paid to me before the account was closed. Is this now going to be a saga of me having to take time off work or waste my weekends at a branch trying to solve this! You always think that won't happen to me until it does. </p>

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Replies (3)
Standard Bank
Standard Bank's reply13 Sept 2016, 10:46
Official

Good day Deran Reddy

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply14 Sept 2016, 08:54
Official

Good day Dr. Reddy

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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*** (fax)

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dR
deran R's update14 Sept 2016, 15:49
Reviewer Update

The complaint resolution team worked very well with me and sorted out the problem. I applaud their efficiency. Thank you.