Standard Bank account change

Item: Standard Bank
Rating: 1
Author: Brian C

Good day Please can you tell me how you decide on your own to change my bank account from a gold account to a prestige account without any authority from me?? I now receive an SMS that my bank charges are going up because of the new costs on the prestige account. Please remove this stupid status of an account and change it back to what it was, I have absolutley zero concern as to what the name of my account is or what status you think you are giving to account holders.

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Replies (2)

Standard Bank's replyOfficial

01 Dec 2021, 16:15

Dear Brian C

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply01 Dec 2021, 16:15

Official