BS
Bethel S
1 reviews | Active since Sept 2018
25 Jul 2024, 15:28
Standard Bank account blocked.
I have been banking with Standard Bank since 2016, and I am a loyal client. I received a payment of R4000 from one of my clients after providing services, but I was not aware that his FNB account was flagged for ***** suspicion. My account has been blocked due to the same transaction which I received from the same client. I can't do anything, not even buy airtime. Why is my account blocked?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 Jul 2024, 15:48Dear Bethel
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jul 2024, 15:48
Official
Dear Bethel
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
BS
Bethel S's updateReviewer Update
29 Jul 2024, 11:29Good day
I received a call from one of the Standard Bank consultants promising to resolve the matter, but it is currently outstanding, and was told it might take 7workings days. I don’t have access to my funds due to the R4000 which I received from a client. I requested the monies to be reversed and this is not going to work according to Standard Bank. Why not hold the amount paid only than the rest of my money?
This type of service is pathetic and will advise Standard Bank customers to think twice before using this bank.
I received a call from one of the Standard Bank consultants promising to resolve the matter, but it is currently outstanding, and was told it might take 7workings days. I don’t have access to my funds due to the R4000 which I received from a client. I requested the monies to be reversed and this is not going to work according to Standard Bank. Why not hold the amount paid only than the rest of my money?
This type of service is pathetic and will advise Standard Bank customers to think twice before using this bank.
BS
Bethel S's update29 Jul 2024, 11:29
Reviewer Update
Good day
I received a call from one of the Standard Bank consultants promising to resolve the matter, but it is currently outstanding, and was told it might take 7workings days. I don’t have access to my funds due to the R4000 which I received from a client. I requested the monies to be reversed and this is not going to work according to Standard Bank. Why not hold the amount paid only than the rest of my money?
This type of service is pathetic and will advise Standard Bank customers to think twice before using this bank.
I received a call from one of the Standard Bank consultants promising to resolve the matter, but it is currently outstanding, and was told it might take 7workings days. I don’t have access to my funds due to the R4000 which I received from a client. I requested the monies to be reversed and this is not going to work according to Standard Bank. Why not hold the amount paid only than the rest of my money?
This type of service is pathetic and will advise Standard Bank customers to think twice before using this bank.
Standard Bank's replyOfficial
29 Jul 2024, 12:31Good day Bethel.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jul 2024, 12:31
Official
Good day Bethel.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***