TR
Terence R
1 reviews | Active since Nov 2011
13 Jul 2019, 20:45
Standard bank Access bond: Worst service
Standard bank service sucks big time. This is not the first time I am experiencing bad service.
I have been trying to activate my bond access with standard bank on my home loan. I first went to the branch on the 18th of May 2019, to open a case with the homeloan department. Up to this day (13 July 2019) my case has not been assigned to anyone for inspection. I have went back to the branch on multiple occassions and I have even called the homeloan department multiple times. They keep on telling me that they are escalating my issue but nothing has been done still.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
14 Jul 2019, 03:50Hello Terence,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
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Standard Bank's reply14 Jul 2019, 03:50
Official
Hello Terence,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
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*** (fax)
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Terence R's updateReviewer Update
17 Jul 2019, 10:43Hi Sheriline,
I still have not received any communication from Standard Bank and my query still has not been attended to.
I still have not received any communication from Standard Bank and my query still has not been attended to.
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Terence R's update17 Jul 2019, 10:43
Reviewer Update
Hi Sheriline,
I still have not received any communication from Standard Bank and my query still has not been attended to.
I still have not received any communication from Standard Bank and my query still has not been attended to.
Standard Bank's replyOfficial
24 Jul 2019, 13:56Dear Terence
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply24 Jul 2019, 13:56
Official
Dear Terence
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
TR
Terence R's updateReviewer Update
24 Jul 2019, 15:40Dear Clint,
Thank you very much for your assistance.
The issue has been resolved.
Thank to hellopeter as well.
Regards,
Thank you very much for your assistance.
The issue has been resolved.
Thank to hellopeter as well.
Regards,
TR
Terence R's update24 Jul 2019, 15:40
Reviewer Update
Dear Clint,
Thank you very much for your assistance.
The issue has been resolved.
Thank to hellopeter as well.
Regards,
Thank you very much for your assistance.
The issue has been resolved.
Thank to hellopeter as well.
Regards,