Standard Bank access bond reinstatement nightmare

<p>Standard Bank access bond reinstatement:</p> <p>On 16/1/2017 I forwarded an email to my personal banker asking that my access bond be reactivated again.</p> <p>On the same day, she forwarded a form to me "application for access bond facility".</p> <p>I completed the document, scanned it and mailed it back to her the same day.</p> <p>On 19 January 2017, I mailed her requesting feedback.</p> <p>On the 23rd of January 2017, I received a mail from my personal banker advising that the process is 5-7 business days and requesting proof of address.</p> <p>On the 26th of January, I forwarded the proof of residence.</p> <p>My personal banked mailed me back and advised that she had forwarded it to home loans division.</p> <p>After no feedback on this issue, I mailed my personal banker on the 6th of February 2017, requesting feedback.</p> <p>I received an email requesting a couple of details i.e. id number, card number, overdraft limit, 2 debit orders that go off my account and expiry date of my card.</p> <p>On the same day 6 Feb 2017, I forwarded this detail to prestige banking. I must add that my account has been with Standard bank since the early nineties and they have access to most of the above info.</p> <p>On 9 Feb 2017, I requested feedback from Prestige Banking.</p> <p>I received no feedback.</p> <p>On 10 Feb 2017, I mailed Prestige Banking and asked for feedback.</p> <p>Now it gets worse. I received an email on 13 Feb 2017 requesting the exact same info that was requested on 6 Feb 2017 i.e. id number, card number etc.</p> <p>In between all this, I have also decided not to accept my new credit card and I advised Prestige Banking of this.</p> <p>This was also a struggle, but let me not get side tracked.</p> <p>Somewhere in middle Feb 2017, I decided to contact home loans directly.</p> <p>For the record, I have a letter received from Prestige Banking dd 2010 welcoming me and advising me that they will also attend to home loan queries.</p> <p>I had to answer a couple of security questions and agree to the access bond terms and conditions.</p> <p>I was instructed that my wife also need to phone them and go through the same process to agree to the terms and conditions. The bond is in both our names.</p> <p>She phoned and home loans were not happy with the answers to the security questions. Het cell phone number has changed, so I suspect it has something to do with that.</p> <p>Anyway, she had to go in to the branch and show her ID document and agree to the terms and conditions.</p> <p>She did that at Midrand branch but was told to come back with a copy of her id. This was early March 2017.</p> <p>On 8 March 2017, she visited the branch again with a copy of her id. She was told the access bond will be available in 3 to 5 days’ time.</p> <p>On 13 March 2017, the access bond was still not available.</p> <p>I mailed Prestige Banking again advising them of what has happened and requesting feedback.</p> <p>A day later I decided to phone home loans division directly as I knew that no feedback will be forthcoming from Prestige Banking.</p> <p>I was advised that the request to reinstate my access bond was declined because I did not have structural insurance on my property.</p> <p>I told the person from home loans that I do have this insurance and she advised that I mail through a copy of my insurance policy to this email address ********** <p>On 14 March 2017, I mailed through a copy of the policy schedule and I asked in the mail that they can contact me on my cell or by email if there are any issues. I gave them my Cell no and email address on this email.</p> <p>On 15 March 2017, I received an email from Gillian Sandt after requesting feedback.</p> <p>She requested info id number, residential address, total home loan amount, bond term, postal address, cell phone number and work telephone number which I gave to her on the same day.</p> <p>I have once again not received any feedback/communication. I have mailed home loans division requesting feedback and received their automated response that they will get back to me.</p> <p>This has been going on since Jan 2017. I am doing renovations to my house and I had to withdraw funds from my investment account to pay for this because I cannot get the access bond with Standard Bank reinstated.</p> <p>What is going on with this bank? Do they not have enough people employed to cater for their customers?</p> <p>Why do they not communicate? Why do they have a prestige banking section if the customer has to go to all the different departments themselves?</p> <p>What can I do? Just give up?</p> <p> </p> <p> </p>