1 reviews | Active since Aug 2016

11 Aug 2016, 00:44

Standard Bank Access Bond Facility Cancelled

<p>I having been transferring money into my Standard Bank Access bond facility but recently whrn I needed to access the extra cash, Standard Bank had cancelled my facility without notice and now I have to reapply for the facility which takes up to 7 working days. On my banking it tells me that the funds are available to withdraw but when I try to transfer between accounts it tells me to contact my bank. I think that this is shocking. The point of an access bond is to save money and that should be considered "activity on account" Not if you only withdraw. </p>

0
Replies (2)
Standard Bank
Standard Bank's reply11 Aug 2016, 07:56
Official

Good day Lindy Miller

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********
Standard Bank
Standard Bank's reply12 Aug 2016, 13:17
Official

Good day Lindy Miller

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********