1 reviews | Active since Jan 2022
Standard bank acc n ***
On may 23rd,2023 I had received an international inward payment in MyMo account with standard bank SA, few min after the money had reflected in my account, There was a lady called Robin Theuron called my mobile to inform me that my account will be placed on hold in order for them to confirm if the transaction was genuine(not *****ulent) and I am the beneficiary then I told her to check on my bank statement as far as November she will be able to see that the person had sent me funds before and this wasn’t the 1st time receiving money from the person, But she insisted that if the sending bank confirm with them via swift message then they will release my account the same day. I’ve been in contact with person who has sent the funds but he has not been contacted by his bank regarding that transaction I’ve been In and Out Standardbank sandton city asking for more the answers working together with the branch manager Andile who was trying his best to assist until I was told that the other bank requested a recall of funds which was totally a blunt lie, There was no proof of that request whatsoever and they couldn’t even give Mr Andile more details regarding my case which he also found it strange And on Friday 9th of June 2023 I received a call from Kgauta Malale insisting that the other bank requested for the funds to be returned, He was very rude over the phone and He ended up dropping the call while I was talking to him I called the person who sent the funds and explain everything I was told He went ahead and request his bank to send another confirmation regarding that payment and he has sent me the proof of correspondence with his bank. Standard bank had not provided me with any kind of proof that the funds was recalled and Now they had removed money from my account Saying that they have returned it. I have asked for a reference or something to prove that the funds were returned but nothing till now and the other bank had not received funds too I feel like standard bank employees have been unfair, unprofessional and full of lies. I therefor request for Standard bank to credit my account with the funds and release the hold place on my account for the past 3 weeks
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
