Standard Bank - Abysmal Service

Item: Standard Bank
Rating: 1
Author: Lesley F

They handed over an account of mine 7 years ago. They listed me on ITC. I am now trying to resolve, and restore my credit score, and their attorneys refuse to send me a copy of the original loan agreement and I have asked standard bank to get involved in an effort to assist, and they refuse to, and insist I deal with the attorneys who will not give me what I’ve asked for.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

30 May 2024, 15:19

Hi Lesley

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply30 May 2024, 15:19

Official

Standard Bank's replyOfficial

04 Jun 2024, 15:31

Dear Lesley

Thank you for taking our call.

Please note that our team has sent an email to you. Kindly review for ease of reference.

Continue to have a wonderful day further.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply04 Jun 2024, 15:31

Official