Standard Bank Abysmal Customer Service

It is a pity I can't allocate 0 stars.

About a year ago my standard bank accounts (2) become non-functional (could not access online). Due to the sheer incompetence of the support staff, I was unable to restore online access. As a result, after about 3 months of trying, I closed both accounts.

Long prior to this, my corporate credit card became non-functional (unknown password for online purchases, not allocated by me, could not be changed or retrieved by the *********** support staff). As a result I stopped using my credit card, and have not used it for several years.

I am still getting statements for the credit card that I no longer have. I cannot access the statements because they are password protected and I don't have the password. I have emailed standard bank several times to request them to cancel the card - NO RESPONSE OF ANY KIND.

The dismal level of customer service from this bank is just astounding. Even given that most banks are pretty useless, this is really at another level.