Standard Bank Abysmal Customer Service

I recently had transactions that were processed and the money sent to my bank account from an online vendor but the full amount of money wasn’t deposited into my bank acc.

I contacted the vendor and they confirmed that the funds were sent from their side to my acc and gave me an ARN/RRN and told me to provide it to my bank and they would be able to trace the transactions and figure out what happened.

I have been calling the customer service contact centre since Monday trying to get assistance and whenever I do get hold of someone they always direct me to another department and after waiting for long periods of times all the departments I keep getting redirected to keep telling me that they’re not the right department to talk to about this issue and that I should contact customer service.

This is a continuous cycle that has been happening 3 times EVERY SINGLE DAY.

I decided to send an email 3 days ago to the complaints department explaining my issue hoping that someone would be able to direct me to the correct department or person to contact but I didn’t even receive an email acknowledging receiving my complaint, you guys just ignored me. I have since sent 3 follow up emails but I still haven’t received any word whatsoever.

The funny thing about all this is there was an issue with my payment for my credit card and I was unable to pay R97,00 but I have been called about 5 times in the last 3 days and received MULTIPLE smses and emails.

It really surprises me that when I have an issue that requires your assistance you guys ignore me but for a mere R97,00 I get hounded endlessly.

I am really not happy with the service I have received.