JW
Judy W
1 reviews | Active since Oct 2020
30 Oct 2020, 10:05
Standard bank -absolutely useless
I have been to a standard bank branch TWICE TO CHANGE MY OTP I have filled in document at the branch TO CHANGE MY OTP I have spent more than 2 hours in follow up calls TO CHANGE MY OTP I have waited more than a month TO CHANGE MY OTP I am unable to speak to ANYBODY TO CHANGE MY OTP I am not able to go to a branch a third time TO CHANGE MY OTP My cellular number will no be accessible soon, so what do I need to do TO. JUST. CHANGE. MY. OTP?!?!?!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
30 Oct 2020, 10:18Dear Judy Wales
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply30 Oct 2020, 10:18
Official
Dear Judy Wales
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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JW
Judy W's updateReviewer Update
30 Oct 2020, 10:25So When will that be? Action speaks, not copy paste responses. The last two times I was told it will be sorted out within 24 Hours, it also got three automated SMS’s, but nothing ever happened, so unfortunately this automated cookie cut response means nothing.
JW
Judy W's update30 Oct 2020, 10:25
Reviewer Update
So When will that be? Action speaks, not copy paste responses. The last two times I was told it will be sorted out within 24 Hours, it also got three automated SMS’s, but nothing ever happened, so unfortunately this automated cookie cut response means nothing.
JW
Judy W's updateReviewer Update
30 Oct 2020, 10:26So When will that be? Action speaks, not copy paste responses. The last two times I was told it will be sorted out within 24 Hours, it also got three automated SMS’s, but nothing ever happened, so unfortunately this automated cookie cut response means nothing.
JW
Judy W's update30 Oct 2020, 10:26
Reviewer Update
So When will that be? Action speaks, not copy paste responses. The last two times I was told it will be sorted out within 24 Hours, it also got three automated SMS’s, but nothing ever happened, so unfortunately this automated cookie cut response means nothing.
Standard Bank's replyOfficial
04 Nov 2020, 14:41Dear Judy Wales
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply04 Nov 2020, 14:41
Official
Dear Judy Wales
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***