Standard bank absolute poor poor comunication on services

This is one of the worst banks when it comes to service delivery, my cheque card expired a few months ago. Not even a notice or reminder for card expiring,but i receive daily messages about products regarding them making money but nothing regarding services, the bankin app always have problems. They uploaded a wrong number for messaging of the bew card arrival i had to phone them to ensure my card is there, after a big arugment on the phone the loaded my correct number, when i got to the vaal mall branch in vanderbijlpark they said they send it to thr vanderbijlpark branch in town, now i had to sit hours in a que just to receive my card. They gave my a temporary debit card several calls to the technical department because this temporary card can only draw cash and not swipe its fixed from the techinical side and on the banking app but several times when i wanted to swipe it doesnt work i had to leave my cellphone and wallet everything at a petrol service to draw money because of the card that doenst swipe after a call with the technical depratment ensuring me its fixed now.. how is this acceptable?? Now after a few months when i wanted to collect my new card its no longer availble at the branch but never received any communication about the card only stays 55 days at the branch how can it be such a hassle !! And due to covid and the branch in vanderbijlpark downsized how is it acceptable to expect customers to come and stand several hours in a que just to receive this **** service no comunication whatsoever!!!