Standard Bank

Standard Bank froze my business account which means that I can't pay anybody or buy anything. I went into the bank today and the man behind me had also had his business account frozen. I was told that it's probably because I need to Fica my account and they would have sent me an sms. They didn't! They said they would send an email to my business account manager. They did and I got a reference number. They would contact me in an hour otherwise I should email or phone them. I got no response from my many emails or my phone calls. I went back to the branch but they were closed. I sent more mails and after hours I got a reply from my business banker asking for my account number which I had given them at the branch. The business banker had my reference number which had my company name and my account number and I was asked for my account number again! It's so frustrating and pathetic! If I could change my bank, I would, but it appears that all banks are *******. So today when I should have been conducting business, I had to waste my time with Standard Bank and it still hasn't been resolved!