Standard bank

I have been a customer at Standard bank for the past 22 years.I have all by business with them.Do I am selling my house.I was informed by my estate abent that I will have to give them notice which I did on the second of may 2024.Was told by the back that if my property was sold before 02/07/2024 that I would have to pay penalties.02/07/2024 came and gone and mu house has now been sold.Standard bank how now said that If my house is sold before the 14th of December 2024 that I will pay huge penalties.So either way they are *****ing me sideways.I will be the only one losing money dealing with this bank.I am bitterly disappionted that the consultant that I dealt with in may did not inform me that I needed to start the entire process again after 02/07/2024.I think that this is shocking service from a bank that I have supported for most of my life.I would suggest to anybody that have dealings with this back to move to another bank as quickly as possible.