Standard Bank

I opened a new Standard Bank Account a month ago. This morning I did a Instant money to my husband in order for him to take our son to the doctor, as he is very sick. After a few failed attempts to withdraw the money my husband went to a Standard Bank Brach, who advices him that the transaction was suspended as it was suspected *****. They advised that I contact Standard Bank. The first consultant I talked to laughed and said that this was the first time ever that she heard of suspected ***** on Instant Money. She transferred me to the ***** department and they insisted after I gave them all my details that I open the app. I did not have my phone with me as I forgot it in the car this morning. Nevertheless my husband could not withdraw the funds and my son missed his doctors appointment, which is a big problem for me as my son is competing in the Gauteng Boxing Championships next week and now his recovery time has been shortened due the action taken by Standard Bank. In my opinion Standard Bank had no right to decide that this was a ***** transaction as I have limits set on my account. Why did they then not contact me immediately when the transaction was done. I will hold Standard Bank liable if anything happens to my son tonight and I will also be in contact with the Ombudsman, I am so disappointed I don't have any words to express my feelings. Feels that I made a mistake of opening a Standard Bank Account