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DG
Devania G

1 reviews | Active since Feb 2021

11 Aug 2023, 07:30

STANDARD BANK *****

I've recently opened an account with standard bank , i encountered the worst experience this past week , funds have been paid into my account on the 25th July 2023 , i tried to use my "own" funds in my bank account to purchase breakfast on Monday - 7th August 2023 and my card declined .

i then tried to withdraw cash and my card still didn't work i then called the ***** department (***) because my card was blocked .

i was told that my card is blocked because they need to verify funds . All my debits didn't go through because my card was blocked from the 7th . I visited the branch on the 8th August 2023 when the manager tried to unblock it and was unsucessful . I called the ***** department 9 times to date . All my funds are in this account i was unable to even go to work due to my funds being in a blocked account , it is now 7 days and my funds are still NOT accessible , STANDARD BANK from my optinion is useless . I will now get my attorney involved in this matter as this is by far my worst encounter as these are my funds and not BORROWED funds from the bank ...

0
Replies (21)
Standard Bank
Standard Bank's reply11 Aug 2023, 07:36
Official
Dear Devania Govender

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
DG
Devania G's update11 Aug 2023, 07:54
Reviewer Update
Thank you for your prompt response . i look forward to your reply urgently as i have no other funds available .
Standard Bank
Standard Bank's reply11 Aug 2023, 08:13
Official
Hello Devania

Thank you for your response

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
DG
Devania G's update11 Aug 2023, 08:53
Reviewer Update
Thank you . I await the call as i have bills to pay today
Standard Bank
Standard Bank's reply11 Aug 2023, 08:57
Official
Hello Devania

Thank you
DG
Devania G's update11 Aug 2023, 10:50
Reviewer Update
Good day

i have not yet recieved any feedback about this matter , i have until 12pm to pay bills that should have already been paid on Monday .

kindly advise urgently .
Standard Bank
Standard Bank's reply11 Aug 2023, 10:55
Official
Hello Devania

Kindly note that the matter has been escalated to our team investigating this matter. 

We will contact you once feedback has been provided. 

We apologize for the delay. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
DG
Devania G's update11 Aug 2023, 11:39
Reviewer Update
I'VE CONTACTED STANDARD BANK AGAIN AND THEY ADVISED IT WILL TAKE 7 WORKING DAYS , THIS IS UNNACCEPTABLE AS I HAVE BILLS TO SETTLE BEFORE 12PM TODAY I'VE ALREADY BEEN CHARGED FOR DEBIT ORDER THAT DID NOT GO THROUGH AND I WILL MAKE THIS THE RESPONSIBILITY OF STANDARD BANK FOR INCURRING THESE COSTS TO ME
Standard Bank
Standard Bank's reply11 Aug 2023, 13:07
Official
Dear Devania

Thank you for writing back to us.

We will flag this matter with our team.

We will be in touch with further feedback.

Thank you
 
Kindest regards, 
Standard Bank Hello Peter Team 
*** 

 





DG
Devania G's update11 Aug 2023, 13:27
Reviewer Update
Good day

kindly can i have feedback ASAP , i need funds as everything is in my standard bank account .

Standard Bank
Standard Bank's reply11 Aug 2023, 13:40
Official
Dear Devania

The request has been made to our investigators to reach out to you. 

Please be on the look out for a call from the team. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
Standard Bank
Standard Bank's reply11 Aug 2023, 13:44
Official
Dear Devania

Rest assured our team is working around the clock to ensure that your query gets resolved.

Please be on the look out for further feedback.

The team will be in contact with you. 

Have a great day

Kindest regards, 
Standard Bank Hello Peter Team 
*** 

 







DG
Devania G's update11 Aug 2023, 14:02
Reviewer Update
Good day

i've been calling from 8h00 this morning to which i've not recieved any joy and the consultants are NOT helpful at all .
i have NO other funds to sustain me for the rest of the day .
Kindly can this be resolved ASAP

Regards
Devania
Standard Bank
Standard Bank's reply11 Aug 2023, 14:11
Official
Dear Devania

Our team is looking into this matter and will reach out to you.

Thank you

Kindest regards, 
Standard Bank Hello Peter Team 
*** 




DG
Devania G's update11 Aug 2023, 14:39
Reviewer Update
Good day

Your team is looking into the matter from this morning , i need a clear understanding as i need to access my funds urgently .
Standard Bank
Standard Bank's reply11 Aug 2023, 16:19
Official
Hi Devania

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***
DG
Devania G's update11 Aug 2023, 16:33
Reviewer Update
I need feedback urgently I'm now being charged additional for debit orders that was rejected as my account is on hold .
Please can u ask the relevant department to call me
Standard Bank
Standard Bank's reply11 Aug 2023, 16:44
Official
Good Day Devania 

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you.

Kindest regards 
Standard Bank Hello Peter Team 
***
DG
Devania G's update11 Aug 2023, 17:34
Reviewer Update
Good day

Has there been any feedback from your team ?

It surely doesn't take 5 days to verify 1 transaction

Regards
Devania
Standard Bank
Standard Bank's reply12 Aug 2023, 08:19
Official
Dear Devania 

Thank you for taking our call and being patience with the team looking into this matter. 

We regret any frustrations caused when dealing with us. We are glad that we could assist. 

Kindly await finalization of this matter as advised on 14th August 2023. 

Have a lovely weekend ahead. 

Kindest regards 
Standard Bank Hello Peter Team 
*** 
Standard Bank
Standard Bank's reply15 Aug 2023, 13:19
Official
Good day Devania

Our team has made attempts to contacted you and ensure that you no longer require assistance regarding this matter. 

We have confirmed that all matters have been resolved. 

Should you require further assistance kindly reach out to us. 

Kind Regards
Standard Bank Hello Peter Team 
***